Shipping & Returns
When you place an order, we will send you very detailed instructions on how to ship your milk. It does not have to be kept cold, but it is important to keep it protected during the shipping process. Also, we ask you do not send the last of your milk to us. Shipping can be unpredictable and we do not want to risk you losing the last of your milk. If you have 15mls or less left, please email us and we will discuss what we can do to create your piece for you.
We can sometimes make changes to jewelry orders, thought this is determined on a case by case basis. There will be a $30 charge to do so. Each order will only be allowed one change order. If you want to change any customizations to your piece, please send this in an email to firstname.lastname@example.org. Please, no social media DMs for order changes.
Due to the custom nature of our jewelry, we cannot accept cancellations or make exchanges. Each setting is ordered specifically for you upon your completed payment. Because clothing purchases are fulfilled quickly, they are also not eligible for cancelations.
Due to rapidly changing inventory, we cannot offer exchanges on our clothing pieces. Please review the size charts before ordering.
We are happy to accept returns for STORE CREDIT only. All returns have a $7 processing fee. Please email us at email@example.com to initiate the return process and pay the processing fee. Once this is completed, you will receive a prepaid shipping label to mail your return with. Please note, clothing must be unworn, free of odor, clean, in original packaging, and with original tags. Any clothing returned that does to meet this criteria will not be eligible for store credit. Once your return is processed, you will receive your store credit in the form of a gift card sent to your email.
If you are located in the US, shipping is free for your jewelry. If you are an International customer, shipping is charged at a $25 flat rate.
The shipping charge for clothing is calculated based upon the location from which you are ordering. Above $75 is free in the US and Canada. The clothing will ship separate from your jewelry and you will receive it much quicker. The exception to this is Milestone Bracelets. They will follow our jewelry timeline and will ship for free.
Please note, every piece of jewelery is unique. The milk and hair inclusions will vary from Mom to Mom. While we welcome pictures of our pieces as ideas and inspiration, it is not always possible to exactly replicate pieces. We will do our best and get as close as we can, but know that your ring will be a unique creation all its own. We do not accept returns due to slight, artistic variations.
We are currently at 8-12 weeks for all jewelry, about 1 week for Mom Gear and 3-4 business days for Mom Staples. Please note, this is the time it takes for your order to be sent. Shipping time is in addition and currently the USPS is under a lot of strain. All businesses that are shipping are currently experiencing delayed shipping times as well as tracking that isn’t updated properly and this is something we do not have control over. Please understand we cannot do anything about this. Thank you for being kind.